Skip to content

Casting Collective Artiste Help

Get in touch:


Questions about current bookings: 
So we can answer your question quickly, it is best to contact the team member who booked you HERE
If you are not sure who to contact, you can send an email team@castingcollective.co.uk

Technical questions or any question not related to a booking: 

Payment enquiry:
Fill in the online payment form HERE: http://castingcollective.co.uk/pay


Helpful Reading:


How we work guide: read this
A - Z of onset key terms: read this
Studio directions: read this
Rates of Pay guide: read this

Login to update us:


Artiste Organiser: Login
Document Uploader: Login

Our website: 

Follow on Social Media:


Still stuck?

Browse our Artiste FAQ's knowledgebase below, or try finding a keyword using search. 


Knowledge Base

  1. Essential reading for approved artistes →

    1. Changes to Terms and Conditions
    2. Measurement guidelines
    3. Photo guidance
    4. Things you can't change online yourself
    5. Help get Casting Collective emails to your inbox

  2. Brexit changes for applications →

    1. UK, EU, Irish and Non-EU Right to Work differences
    2. UK passport holder applications and right to work
    3. Irish passport holder applications and right to work
    4. EU passport holder applications and right to work
    5. Non EU passport holder applications and right to work

  3. Legal and Compliance →

    1. FAQs regarding Tax, National Insurance, Tax Returns, Employment Status and Benefits
    2. GDPR and Privacy
    3. Covid 19

  4. Artiste registration →

    1. New Artistes needing advice
    2. Pitfalls for new Supporting Artistes
    3. How to register - start here
    4. Different types of registration
    5. Can I register in any other way

  5. Artiste how and when to re-register →

    1. I've worked for you before am I still on your books
    2. Do I have to fill in all my details again
    3. Why can't we reuse old photos

  6. The application process →

    1. What questions are we going to ask you
    2. Are my details secure
    3. How do I edit something once it's been saved
    4. Why do I need a mobile and email address
    5. Why do you ask about nudity

  7. The approval process →

    1. How long does it take to be approved
    2. Once approved how long am I registered for

  8. Online application technical issues →

    1. Having trouble starting my application for the first time
    2. Having trouble logging back in to finish my application
    3. National insurance number entered is already on our system message
    4. Do I have to complete the application all at once
    5. Still stuck or needing technical help

  9. Onset terms explained →

    1. Definitions - Background, Walk Ons, Featured Artiste
    2. Different bookings - shift call, costume fitting, castings, filming day
    3. What is a Double
    4. What is a Stand In

  10. Urgent casting call help →

    1. Urgent Casting Photo help
    2. If I apply for an urgent casting am I on your books
    3. Difference between Urgent Castings and Priority Artistes

  11. About money and payments →

    1. Artiste Payment FAQs
    2. How long does it takes to get paid
    3. Daily earnings
    4. How do I give you my bank details for payments
    5. How payment works

  12. Agency deductions and fees →

    1. What commission do you take
    2. Do I have to pay a fee if I don't get a job
    3. Do I pay anything upfront
    4. What about VAT (Value Added Tax)

  13. National Insurance deductions →

    1. Why do I need a National Insurance Number
    2. How do I apply for a National Insurance number
    3. National Insurance deductions explained
    4. National Insurance, what's the difference between Class 1, 2, 3 and 4

  14. Employment status and tax →

    1. What happens with tax
    2. As an extra will I be employed or self employed
    3. Do you provide P45s/P60s

  15. Help uploading documents →

    1. How to upload your passport ID
    2. Visa and right to work information for EU and Non EU citizens
    3. Why do I need to give you my passport details
    4. UK Citizen without a passport
    5. Help with Selfies

  16. Taking measurements - Women →

    1. Women - What measurements do I need
    2. How to measure your height accurately
    3. How to take a "head" measurement - women
    4. How to take a "neck" measurement - women
    5. How to take a "chest/bust" measurment - women

  17. Taking measurements - Men →

    1. Men - What measurements do I need
    2. How to measure your height accurately
    3. How to take a "head" measurement - men
    4. How to take a "neck" measurement - men
    5. How to take a "chest" measurement - men

  18. About regions →

    1. Can I be registered in more than one region
    2. Can I change the regional book I've registered in
    3. I have two UK bases, which should I register under
    4. Can I register if I live outside the UK
    5. What do you consider London and the South East

  19. Photos - choosing and guidance →

    1. Additional Photos you can upload
    2. Minimum tech photo requirements
    3. Good photos - guidelines
    4. Bad photos - what not to use
    5. What is a Portrait image and what is landscape

  20. Basic Disclosure Certificate →

    1. What is a Basic Disclosure certificate and why do I need one
    2. How to apply for a Basic Disclosure Certificate
    3. How to share your Basic Disclosure certificate with us
    4. Standard or enhanced disclosure certificates

  21. Organiser help →

    1. How to login to your organiser
    2. Calender help - your availability
    3. How to change your personal details
    4. How to change your photos
    5. Your earnings help

  22. How the agency operates →

    1. What kind of work do you offer
    2. Can I be with more than one agency
    3. Do I need to belong to a union
    4. Where will our photos appear
    5. Do you represent children

  23. Procedure and protocol for job offers →

    1. How will I receive job offers
    2. What do I do in an emergency and can't make a booking
    3. Can I put myself forward for two jobs on the same day
    4. What is a pencil booking
    5. What is a confirmed booking

  24. Availability for work →

    1. What if I'm unavailable for a period of time
    2. What if I become permanently unavailable
    3. Full time job, can I do this work in my time off

  25. Getting more work →

    1. How can I improve my number of work offers
    2. Do you own a uniform
    3. How much work can I expect to be offered
    4. Can I 'check in' for work

  26. The filming day →

    1. How long is a normal filming day
    2. What hours are a nightshoot
    3. What time will I finish

  27. Ways to contact us →

    1. I have a pay enquiry
    2. Contacting us - Artistes
    3. Contacting us - not an Artiste
    4. I have a complaint
    5. Can I come in and see you

  28. All articles →

    1. What commission do you take
    2. What happens with tax
    3. Can I be registered in more than one region
    4. How will I receive job offers
    5. How can I improve my number of work offers
    143 articles →

Feedback and Knowledge Base

(thinking…)