Artiste Payment FAQs

Golden rule:

We want you to get paid quickly and we work hard to get you paid as quickly as possible. Whilst we understand waiting for payment is very frustrating. Please always be polite and friendly when chasing payments. Rude or abusive behaviour will not be tolerated.

Reporting an error in rate of pay:

On wrap, if you think there might be an error in your rate of pay for that day you must email the booker who booked you for the job. You have 2 working days from the day you worked to report any error in your rate of pay. Errors reported outside this time may not be paid if production refuse. A full list of office emails can be found HERE.

How long does it take to be paid?

We cannot pay you until we have received payment from the production company. Every effort will be made for this to happen as quickly as possible. The industry standard is approximately 4-6 weeks from the day that you worked until the money is in your account. But in exceptional cases, it can take longer.

All payments will be made by BACS directly into your bank account. It is therefore vital that we have your correct bank details. Incorrect details may result in your payments being delayed or paid into someone else’s account. Payments are made every second Friday. A remittance will be emailed to you just before payment, usually on the Wednesday.

What should I do if it’s been longer than 6 weeks since I worked?

Please fill in our pay enquiry form here:

castingcollective.co.uk/pay

Alternatively, call Edward our accountant any weekday between 11am and midday on 020 8962 0099. Pay enquiries will only be taken during this hour on the phone. Tell Edward (politely) your payment is overdue and has taken longer than 6 weeks. We will then escalate your enquiry.

Your Bank details:

Make sure you have entered your bank details online. How you do depends if you are a Priority Artiste or an Urgent Casting. To see the difference between the two click HERE

For priority artistes: 

We will ask you to log into your online organiser: and then click on Add Bank Details:

  • Your bank name
  • account number (always 8 digits)
  • and sort code (always 6 digits)

For urgent casting artistes:

Login to the document uploader  and then click on Add Bank Details:

  • Your bank name
  • account number (always 8 digits)
  • and sort code (always 6 digits)

My bank details have changed:

Follow the instructions above. Your existing bank details will not be shown but inputting any new bank details will delete your old bank information and update our system to your new details.

I've been paid for one day but not another on the same production:

Unfortunately, production doesn't always pay every day in order so it's not unusual to be paid for some of your days but not others. If this happens it's worth keeping an eye on but if the missing payment doesn't arrive in the following pay run it might be worth contacting us.

I have a question about agency deductions.

Please click HERE to read our separate FAQs on agency deductions.

I have a question about tax, National Insurance or my employment status.

Please click HERE to read our separate FAQs on tax and employment status.

Still got a pay question?

If you don’t find the answer you need send an email to this new email address: pay@castingcollective.co.uk

In your email be specific about:

  • The name of the job
  • The date you worked 
  • A short description of the payment issue.
  • Which booker in the office booked you originally.

Or you call Edward our accountant any weekday between 11am and midday on 020 8962 0099. Pay enquiries will only be taken during this hour on the phone.

Different question?

If you have another question not related to payment you can explore all our FAQs HERE

Feedback and Knowledge Base