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Artiste Payment FAQs

Golden rule:

We want you to get paid quickly, and we work hard to get you paid as quickly as possible. Whilst we understand waiting for payment is very frustrating, please always be polite and friendly when chasing payments. Rude or abusive behaviour will not be tolerated.

Report an error in the rate of pay.

IMPORTANT: You will be emailed a voucher link at the day's end. If you wish to report an error, please follow the link in the email and report the error there

You have 24 hours from the day you worked to report any error in your rate of pay. Errors reported outside this time may not be paid if production refuses. 

If you did not receive an email or if your query relates to a day before this date you can report it using the online pay enquiry form:

On the form, you will be asked to fill in the following:

  • Your name
  • Your email
  • The name of the production with the pay query
  • The date you worked
  • Which booker in the office booked you originally
  • A short description of the payment issue

Once you have sent the payment query form, please wait up to 72 hours for our reply.

How long does it take to be paid?

We cannot pay you until we have received payment from the production company. Every effort will be made for this to happen as quickly as possible. The industry standard is approximately 6 to 8 weeks from the day that you worked until the money is in your account. But in exceptional cases, it can take longer. For example, some commercials and corporate jobs don't pay until after 90 days from invoicing.

All payments will be made by BACS directly into your bank account. It is, therefore, vital that we have your correct bank details. Incorrect details may result in your payments being delayed or paid into someone else’s account. Payments are made every second Friday. A remittance will be emailed to you just before payment, usually on the Wednesday.

Your Bank details:

Make sure you have entered your bank details online. How you do depends if you are a Priority Artiste or an Urgent Casting. To see the difference between the two click HERE

For priority artistes: 

We will ask you to log into your online organiser: and then click on Add Bank Details:

  • Your bank name
  • account number (always 8 digits)
  • and sort code (always 6 digits)

For urgent casting artistes:

Login to the document uploader  and then click on Add Bank Details:

  • Your bank name
  • account number (always 8 digits)
  • and sort code (always 6 digits)

My bank details have changed:

Follow the instructions above. Your existing bank details will not be shown but inputting any new bank details will delete your old bank information and update our system to your new details.

I've been paid for one day but not another on the same production:

Unfortunately, production doesn't always pay every day in order, so it's not unusual to be paid for some of your days but not others. If this happens, it's worth keeping an eye on, but if the missing payment doesn't arrive in the following pay run, it might be worth contacting us.

I have a question about agency deductions.

Please click HERE to read our separate FAQs on agency deductions.

I have a question about tax, National Insurance or my employment status.

Please click HERE to read our separate FAQs on tax and employment status.

How often are pay runs?

We do a pay run every week on a Wednesday. Please be aware this will only contain payments that production has paid us. If any of your workdays have been paid, you will be emailed a remittance on a Wednesday and then paid by BACS into your bank account on that Friday.

Have a different question? We have over 100 answers for you: here

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