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Still stuck or needing technical help

If you get stuck:

If you are not sure how to answer a question or just need help. Please email So that we can help you quickly, try to be as specific as possible about what the problem is.

If you think something is not working as it should:

We need your feedback to help. Please email

In the email tell us:
  • What happened/didn't happen and be specific about what step in the process you were on.
  • What did you see/error messages / blank screen?
  • Can you screenshot it? (see 'how to' underneath)

Once you have sent that email it would be helpful if you could also:

How to do a screenshot:

Have a different question? We have over 100 answers for you: here

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