Search the questions and answers in our knowledge base first. We have answers to over 100 frequently asked questions.
If you are still stuck and you think something is not working as it should, we need your feedback to help:
Please email firstname.lastname@example.org the following details:
- 1. What happened / didn't happen and be specific about what step in the process you were on.
- 2. What did you see / error messages / blank screen ?
- 3. Can you screen shot it? (see 'how to' underneath)
Once you have sent that email it would be helpful if you could also:
- 4. Click on this link: http://supportdetails.com/ At the top fill in your name, email address and put email@example.com as the recipients email and send details. This will send us a quick report of the computer and browser you are using.
How to do a screenshot:
- Windows users: How to do a screenshot
- Mac users: How to do a screenshot
- iphone and ipad users: How to do a screenshot